How to deal with user comment on a Facebook Brand Page? What to do with an aggressive post on a blog? How to handle a humorous trademark infringement by a known graphic designer? A wide range of decisions has to be taken when you’re doing Community Management.
I was never so happy with the often referred Blog Assessment Processes of the US Air Force or DELL due to a lag of different aspects like legal issues or reactions on positive posts.
I analyzed all common cases in Community Management and tried to enhance the existing processes. You can use the “Community Management Cheat Sheet” as a reminder for your daily work or you can refine it. Please, always consider the Creative Commons 3.0 BY SA for this work.
Comments are welcome.
This is great! I don’t think I actually need it myself, but I’m going to print it out and keep it by my desk just for fun.
Cheers,
Sheldon, community manager for Sysomos
[...] nun für Themen so richtig Zeit nehmen zu können oder auch mal fast einen ganzen Tag lang an einem Community Management Cheat Sheet zu arbeiten. In diesem Jahr möchte ich anderen mein Wissen und neuen Erkenntnisse zugänglich [...]
[...] (Read this article in English) [...]
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