How to deal with user comment on a Facebook Brand Page? What to do with an aggressive post on a blog? How to handle a humorous trademark infringement by a known graphic designer? A wide range of decisions has to be taken when you’re doing Community Management.
I analyzed all common cases in Community Management and tried to enhance the existing processes. You can use the “Community Management Cheat Sheet” as a reminder for your daily work or you can refine it. Please, always consider the Creative Commons 3.0 BY SA for this work.
Comments are welcome.