Complex collective labour agreement content, course recommendations and funding questions — in three languages, in plain language, around the clock. An AI assistant replaces the first advisory stage for more than 250,000 employees in the Swiss hospitality industry.
Challenge
250’000+ employees in Swiss hospitality are entitled to training subsidised under the L-GAV. But the information is complex, multilingual and scattered. Course offers, subsidy conditions, compensation for loss of earnings: until now, every query needed human specialists. Employees had no easy access, 24/7.
Solution
Build a multilingual AI assistant based on a RAG system (Retrieval-Augmented Generation). The bot processes the full GAV content, the course offerings from weiterbildung-inklusive.ch and mein-progresso.ch, as well as the subsidy terms of the L-GAV. Trilingual (DE/FR/IT), plain language, mobile first. Available 24/7 as an easy-access advisory tool — to support human specialists, not replace them.
Area:
Customer service
Benefit:
Quality improvement
,
Efficiency
,
Automation
,
Innovation
,
Cost reduction
,
Scaling
,
Personalisation
,
Brand consistency
Technologies:
LLM
,
RAG
,
Chat bots
Partner:
Bosshardt Communications
,
Line Communications
Outcomes
Ø 30 hours of consulting time saved in the pilot phase
Precise answers on course dates, subsidies and career opportunities in real time
Consulting quality that was previously only possible with human specialists
Three-language coverage (DE/FR/IT) from the first publication
Relief for the subsidies team at Hotel & Gastro formation Schweiz